Cookie Policy
Effective date: 1 August 2026
In brief: We use cookies and local browser storage strictly to provide secure account authentication, remember your visual theme preference, and protect against bot attacks. We do not use third-party advertising cookies, retargeting beacons, or invasive trackers.
1. What are Cookies and Local Storage?
Cookies are small text files placed on your computer or mobile device by websites that you visit. Web storage (such as HTML5 localStorage) functions similarly by allowing web applications to store lightweight preference keys locally on your device. These technologies help websites recognize your browser, keep your session active, and recall your configuration choices.
2. How Narra Uses Cookies
We classify our browser storage into two distinct operational groups:
A. Strictly Necessary Cookies and Tokens
These storage keys are essential for the operation of the Narra PaaS, client hubs, and security controls. Without these keys, you cannot sign in to your dashboard, manage containers, or execute secure API calls.
| Storage Key | Type | Purpose | Duration |
|---|---|---|---|
narra_token |
Local Storage | Encrypted JWT session token used to authenticate calls to the Narra Cloud API. | Session / 7 Days |
narra_account |
Local Storage | Stores the active account identifier for multi-tenant portal routing. | Persistent |
cf_clearance |
Cookie | Issued by Cloudflare Turnstile to verify genuine human interaction and block DDoS bots. | Up to 1 Year |
narra_cookie_consent |
Local Storage | Records your consent choice for our cookie banner so it does not reappear repeatedly. | 1 Year |
B. Functional and Preference Storage
These keys enable personalized interface behavior across the Narra ecosystem. Disabling them may reset your visual interface settings on each visit.
| Storage Key | Type | Purpose | Duration |
|---|---|---|---|
narra_theme |
Local Storage | Stores your dark mode or light mode visual preference across all pages. | Persistent |
narra_nav_state |
Local Storage | Maintains sidebar collapse/expand state in the management dashboard. | Persistent |
3. Third-Party Advertising and Analytics Cookies
We do not use advertising or surveillance cookies. Narra does not partner with third-party ad networks, data brokers, or retargeting providers. You will never encounter tracking scripts from Meta/Facebook, Google DoubleClick, TikTok, or advertising exchanges on any Narra property.
4. How to Manage and Disable Cookies
You have multiple ways to control cookies and storage on Narra:
- Our Cookie Consent Banner: When you first visit our site, you may choose "Accept All" or "Essential Only". Selecting "Essential Only" limits storage strictly to necessary authentication and security tokens.
- Browser settings: Most modern browsers (Chrome, Firefox, Safari, Edge) allow you to view, delete, or block cookies through their privacy settings. Please note that blocking all cookies will prevent you from signing in to Narra Hub and managing your containers.
5. Questions and Contact
If you have any questions about our use of cookies or local storage, please email our privacy team at privacy@narra-cloud.com.