Terms and Conditions

Effective date: 1 August 2026

1. Business and Registration Details

Narra DigiLabs Computer Programming Services is a registered business enterprise under the laws of the Republic of the Philippines. For operational security, fraud mitigation, and data center protection, we do not publish physical street addresses or internal tax identification numbers on public pages. All business notices and inquiries should be directed to our verified communications channels:

• General inquiries and customer support: support@narra-cloud.com
• Privacy and data protection: privacy@narra-cloud.com
• Legal notices and dispute coordination: support@narra-cloud.com

2. Transparent Pricing and No Hidden Fees Guarantee

We believe in upfront, predictable cloud hosting billing. All prices displayed on our website, plan cards, and checkout pages are stated in Philippine Pesos (PHP):

• No setup fees: We never assess account opening fees, container provisioning fees, or subdomain activation charges.
• No bandwidth egress surcharges: Unlike foreign cloud hyperscalers that charge variable per-gigabyte egress fees at month-end, Narra PaaS plans include standard fair-use bandwidth at zero surprise surcharge.
• No automatic rate hikes: Your recurring subscription rate remains fixed at your agreed plan tier. Any future price adjustments will be notified at least 30 days in advance and require your explicit renewal consent.

3. No Fake Reviews and Verified Technical Performance

We maintain strict commercial honesty in all product representations and platform communications:

• Zero fake testimonials: Narra does not buy, fabricate, or use synthetic AI reviews. Any customer feedback, case studies, or student spotlights displayed on our channels represent genuine, verified user experiences.
• No unsupported claims: Our platform capabilities are grounded in measurable engineering reality. Memory allocations (such as 512MB, 1GB, or 2GB) are guaranteed at the Linux kernel level via cgroups v2 resource reservations. Network speed and latency benchmarks reflect actual local peering performance across Philippine transit routes.

4. Stock Images and Asset Licensing

All visual content, graphics, iconography, diagrams, and photography across Narra websites and management dashboards are used under lawful license:

• Proprietary assets: The Narra name, leaf logo, custom PaaS dashboard interface, and proprietary software codebases are protected intellectual property of Narra DigiLabs Computer Programming Services.
• Third-party stock photography and illustrations: Stock photography and background graphic assets are sourced under commercial licenses or permissive open licenses (including Creative Commons Zero / CC0 and Unsplash commercial licenses).
• Open source container icons and software: Product logos (such as WordPress, Ghost, PostgreSQL, MariaDB, Redis, and n8n) remain the trademarks of their respective project maintainers and are displayed solely for informational identification of 1-click container templates.

5. Age Requirement and Minor Consent

Our platform is intended for developers, technical students, and business operators:

• Minimum age: You must be at least 18 years old to execute financial transactions and enter into a paid subscription with Narra.
• Supervised minors (Ages 13 to 17): Individuals aged 13 to 17 may use our educational sandboxes and free student tools solely with the authorization, guidance, and legal supervision of a parent or legal guardian.
• Children under 13: Narra services are strictly not directed to children under 13.

6. Acceptable Use Policy

You agree not to use Narra infrastructure for unlawful, harmful, or disruptive activities. Prohibited activities include, without limitation:

• Deploying cryptocurrency miners, botnets, brute-force scanners, or distributed denial of service (DDoS) tools.
• Distributing malware, phishing landing pages, ransomware, or pirated copyrighted material.
• Engaging in unauthorized network vulnerability scanning against third-party systems.
• Attempting to breach container boundaries, execute kernel exploits, or compromise adjacent tenant workloads.

Violations of this Acceptable Use Policy will result in immediate service suspension, termination without refund, and necessary reporting to competent law enforcement authorities.

7. Service Availability and Limitation of Liability

We strive for high reliability across our local edge nodes. However, services are provided on an "as is" and "as available" basis. To the maximum extent permitted under Philippine law, Narra shall not be liable for indirect, incidental, or consequential damages resulting from network interruptions, upstream carrier disruptions, or data loss. Customers are responsible for maintaining current off-site backups of their application data.

8. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising out of or in connection with these Terms shall first be submitted for informal conciliation by contacting support@narra-cloud.com.