PaaS User Agreement

Effective date: 1 August 2026

1. Service Order and Resource Allocation

The plan specifications, memory, CPU allocations, NVMe storage quotas, price, and billing intervals shown in an accepted order form or checkout summary constitute the Service Order. All resource allocations are dedicated at the kernel level via Linux cgroup v2 boundaries. Customer must maintain secure credentials and is responsible for all activity conducted through its account.

2. Customer Content and Workloads

Customer retains full ownership of its application code, databases, files, and content. Customer grants Narra the limited right to host, execute, isolate, and transmit such content solely to provide the cloud hosting services. Customer is solely responsible for maintaining current off-site backups of its content unless managed backups are expressly included in the plan.

3. Acceptable Use Policy

Customer agrees not to use Narra infrastructure for malicious activity, cryptocurrency mining, distributed denial of service (DDoS) tools, open proxies, botnets, malware distribution, phishing, credential theft, unauthorized port scanning, or copyright infringement. Narra may immediately suspend or terminate any container workload that endangers platform stability, tenant isolation, or legal compliance.

4. Transparent Fees and Billing Terms

Fees are due in advance as stated at checkout in Philippine Pesos (PHP). Narra maintains a strict No Hidden Fees Guarantee: there are no setup fees, no unexpected bandwidth egress surcharges, and no hidden maintenance costs. Subscription renewals occur on the billing anniversary date unless cancelled prior to renewal via the account dashboard. First-time instance orders are backed by our 7-day guarantee as described in our Return and Refund Policy.

5. Service Availability and Maintenance

Narra strives for high availability across our sovereign Philippine edge nodes. Scheduled maintenance is communicated in advance via dashboard notices. Narra is not liable for upstream fiber carrier cuts, natural disasters, or disruptions outside our reasonable control.

6. Data Protection and Erasure

Personal data is handled in strict compliance with the Philippine Data Privacy Act of 2012, as detailed in our Privacy Policy and Cookie Policy. Upon account termination or verified data deletion request, customer containers and storage volumes are purged within 48 hours.

7. Limitation of Liability and Governing Law

To the extent permitted by Philippine law, the services are provided "as is". Narra's total cumulative liability for any claim arising from a paid service shall not exceed the actual fees paid by Customer for that affected service in the three (3) months preceding the incident. This Agreement is governed by the laws of the Republic of the Philippines.